Customer Support

At ecom.pustaknidhi.com, we value our customers and are committed to providing the best support for all your queries, orders, and concerns.

1. Contact Information

  • Email: munna.slay@gmail.com

  • Address: Varanasi, Uttar Pradesh, India

  • Response Time: Within 24–48 hours

2. How We Can Help

We provide support for:

  • Order Assistance: Placing, modifying, or cancelling orders.

  • Payment Issues: Failed transactions, payment confirmation, or refunds.

  • Shipping & Delivery: Tracking orders, delivery delays, or lost packages.

  • Returns & Refunds: Returns for damaged or incorrect books, and processing refunds.

  • Account Support: Login issues, account updates, or password recovery.

  • Product Information: Queries about book details, formats, or availability.

3. How to Reach Us

  • Email Support: For all queries, send us an email at munna.slay@gmail.com. Please include your order number if your query is related to a purchase.

  • Contact Form: Click now 

4. Customer Support Guidelines

  • Please allow 24–48 hours for a response during business days.

  • Keep all relevant information handy (order number, payment proof, etc.) to help us resolve issues faster.

  • Be polite and concise in your communication to ensure smooth support.

5. Feedback

We always welcome your feedback to improve our services. You can email us or submit your suggestions through the contact form on our website.

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