Frequently Asked Questions (FAQ)

1. Orders & Payment

Q1. How can I place an order?
A: Simply browse our books, add the ones you want to your cart, and proceed to checkout. Enter your details and complete payment through our secure gateway.

Q2. What payment methods do you accept?
A: We accept all major credit/debit cards, net banking, UPI, and popular payment wallets.

Q3. Can I cancel my order?
A: Yes, orders can be cancelled within 24 hours of placing if they have not been shipped. Contact us immediately at munna.slay@gmail.com.

2. Shipping & Delivery

Q4. How long will it take to receive my order?
A:

Within India: 5–7 business days (7–10 days for remote areas)
Delivery time may vary due to courier delays or unforeseen circumstances.

Q5. How can I track my order?
A: Once your order is shipped, you will receive a tracking ID via email/SMS. Use it to check the delivery status online.

Q6. Do you offer international shipping?
A: Currently, we [do/do not] offer international shipping. (Decide based on your plan.)

3. Returns & Refunds

Q7. Can I return a book?
A:

Physical Books: Can be returned within 7 days if damaged, misprinted, or incorrect.
Digital Books (eBooks/PDFs): Non-refundable once purchased/downloaded.

Q8. How long will it take to receive a refund?
A: Refunds, once approved, are processed within 7–10 business days to your original payment method.

4. Account & Support

Q9. Do I need an account to place an order?
A: No, but creating an account allows you to track orders, save addresses, and get faster checkout.

Q10. How can I contact customer support?
A: You can email us at munna.slay@gmail.com. We aim to respond within 24–48 hours.

5. Privacy & Security

Q11. Is my personal information safe?
A: Yes, we use secure payment gateways and follow strict privacy policies to protect your data. For more details, see our Privacy Policy.

Q12. Will you share my information with third parties?
A: No, your personal information is never sold or shared, except as required for order processing (e.g., courier or payment services).

FAQs